TRAINING, STAFF DEVELOPMENT & ON-JOB TRAINING
Services
computer Cashier
Training Modules
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Introduction to point of Sale(POS)
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Navigating around the point of sale screen
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Cash Management
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Fuel and Forecourt Management
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Performing a Cash drop
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Selling Convenience Retail
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Payments
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Screen Messages
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POS Maintenance
Petrol Attendance
Training Modules
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Petroleum (The Origin)
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Oil company products
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Fuel Grades and Lubricants
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Methods of payments at the service station
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How to detect fraud( fraudulent transactions)
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Fuel Cards ( Types)
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Customer Excellency( 13 steps to customer excellency)
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Uses of general lubricating products
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The nature and elements of fire
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Fire classification
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Basic firefighting techniques
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Common causes of fires(classes of fire) in the workplace, and their prevention
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Types of fire extinguishers and their application
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Strategic evacuation planning
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Safety tips for Refueling
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Dos and Don’ts at the Gas Pump
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Static Ignited fires
Customer Care
Training Modules
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Introduction To Customer Service
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Customer Service In The 21st Century
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The Three Key Elements
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Expand Your Definition Of Service
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Who Are Your Customers?
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Develop A Customer Friendly Approach
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What Customer Service Means
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Customer Service Qualities
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Professional Qualities In Customer Service
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Good Information Is Often Good Service
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Dealing With The Customer
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Communicating With The Unsatisfied Customer
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Solving The Customer’s Problems
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Follow -Up With The Customer
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It Pays To Please 15 Initiative
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16 Customer Service Traits To Copy
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16 Benefits Of Good Customer Service
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Safety( Fire Fighting)
Training Modules
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Defifing Fire
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The Chemistry of Fire
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The Fire triangle
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Classes of Fire ( Types of Fire) -
Fire Extinguishers
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Groups(categories)of Fire Extinguishers
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how to use Fire Extinguishers
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Static Ignited fires
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Flashpoint
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Container Fires
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Fuel Spillage
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Occupation, health & Safety Precautions
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Action in case of Fire
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Do's and dont's
Merchandising
Training Modules
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Types of merchandise displays
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Merchandising signage
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Understand and develop a simple merchandise and display concept for your store
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Be able to understand why customers go where they do in your store
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External customer relationships
Supervisory Mgt
Training Modules
1.Effective Leadership Attitude
2.Achieving Effective Results with your workforce
3.Providing Performance Feedback
4,Time Management
5.Inspecting and Managing the Forecourt
6.Leading through Change